Shipping & return Policy

Global SHIPPING POLICY & discounts

We understand shipping can be quite pricey. We offer the lowest cost as we possibly can. We do deliver for free for Spokane, Post Falls and Coeurd'Alene areas. If you have friends or family in the area, ask them to pick our products for you!

 

At One Leaf Miracle, we strive to produce the best quality products at the best value. We try to ship all orders between 24-72 hours of your order confirmation, sometimes sooner. As we ship to most destinations worldwide, please read carefully the following offers and conditions depending on where you are located geographically. 

United States

  • Local Pick up option available next business day for pick up or personal delivery in Spokane, Post Falls or Coeur d'Alene areas.

  • Orders are shipped using USPS Retail Ground, Priority Mail or Priority Mail Express depending on what is selected. USPS Retail Ground is reliable and economical shipping in 2-8 business days. Priority Mail deliver within 1-3 business days. Priority Mail Express is our fastest domestic guaranteed delivery to the USA. Next-day to 2 business day delivery is available to most U.S. addresses and PO boxes.

  • All USA customers will receive a confirmation email once the order has shipped, and all orders receive a tracking number. 

  •  Please contact us if you do not see a rate for your shipping location. Depending on where you are located, you may be directed to the site that applies to your specific APO address. 

  • Shipping times to the USA can take from 2-8 days, depending on your location. Please note these shipping times are an estimation and are not guaranteed. We are not responsible for additional duties, taxes, or customs delays.  

International Destinations

  • We ship to most destinations worldwide. If you do not see a published rate for your country, please contact us to inquire about special circumstances. All international surface mail orders are shipped using Unites States Post. United Sates Post is a reliable service that delivers to all parts of the world. 

  • Price will depend on product(s) weight and distance to destination country

  • For fastest shipping, we offer Global Express Guaranteed shipping. This is a fastest international shipping option which will deliver to most international destinations within 1-3 business days and includes overnight delivery to Canada. International transportation and delivery is provided by FedEx Express.

  • Priority Mail Express International service is fast and reliable shipping option with delivery within 3-5 business days.

  • Priority Mail International is a reliable and affordable service with delivery within 6-10 business days.

  • All customers will receive a confirmation email once the order has shipped, and all orders receive a tracking number.

  • COVID alert: Global Express Guaranteed shipping is limited for certain international destinations due to service impacts related to the COVID-19 pandemic. Packages already in transit may take longer than usual to arrive or may prove undeliverable. Please check country mail service suspensions prior placing an order. 

  • Shipping times to international and overseas destinations can take up to 10 business days, depending on your location. These shipping times are not guaranteed, but an estimation. We are not responsible for additional duties, taxes, or customs delays. Alternatively, U.S. mail offers faster shipping at a higher cost. Please do not select ground shipping if you cannot wait. 

  • If you do not see a suitable shipping method at the time of your order, please contact us and we will try to assist you through the order process.

Changes to Orders

We do not accept changes to your order after an order is confirmed. If you need to make a change to your order for any reason, please email us up to 1 hour after your order is confirmed, and we will do what we can. We do not offer order cancellations outside of attempts to adjust items. Orders are processed ongoing throughout the day, in order to provide our customers with the best possible service. Even if you have not received an order fulfillment notification, your order is likely to be in our system already. 

Return & Exchange Policy

Returns

If for any reason you are not satisfied with your One Leaf Miracle product, please be in touch with us and we will either suggest a replacement product or provide instructions for a return. It is our intent to pair our customers with the best possible product for their needs, so please ask and we will do our best to help you. We do accept return requests for unused items no older than 30 days from the date of purchase. Shipping costs and additional customs duties or charges on the returned product are the responsibility of the customer. 

Damaged Product

If your package arrives damaged or missing product, please contact us immediately and we will provide instructions for your claim. In order to receive a replacement, customers must send us a photo of the damage. Otherwise, a gift card will be issued for the price of the product. Please note all damaged or missing items must be reported within 7 days of receiving your package.

Unclaimed Packages

Unclaimed packages that are sent back to us will be refunded the product cost only, minus the return shipping cost and a 15% re-stocking fee.

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only. 

Undeliverable Packages

If your package is undeliverable due to an incorrect address, customers will be refunded the product cost only, minus the return shipping cost and a 15% re-stocking fee. Orders will not be re-sent and will need to be placed again through our checkout.

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only. 

Missing Packages

We are not responsible for items delivered by USPS that go missing once delivered successfully. It is the responsibility of the customer to ensure someone is home to successfully receive the package, or make arrangements for an alternative location. One Leaf Miracle is not responsible for items that are lost or stolen once proof of delivery is confirmed. 

Delivery Times

Please note that delivery times by USPS mail to all destinations are estimations, and are not guaranteed. One Leaf Miracle is not responsible for delays caused by countries customs inspections, or for packages that are delayed in arriving for any reason. In the event you require your product faster, please select a shipping option that can provide this guarantee.  

Handmade Soap Information

As you shop at our store, please keep in mind our soap is handmade, made by person, not machinery, so it may not have identical design, color or size. OLM soaps average 5-7 oz and randomly picked for each customer. Each product has its uniqueness and made with great love and care for our customers. 

Thank you for your continued support of One Leaf Miracle and our products! 



 

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